Act on Specified Commercial Transactions

GTO Corporation

Takahiro Goto

Takahiro Goto

〒351-0001   406-5 Kamishimaki, Asaka City, Saitama Prefecture 

048-456-3835

048-456-3837

info@gtostyle.co.jp​

Click here for the contact form

9:00 AM to 5:00 PM (excluding Saturdays, Sundays, and holidays).
*We will respond to inquiries within 3 business days.
*Inquiries received outside business hours will be processed on the next business day.

This is displayed per product.

Shipping Fee: Flat rate nationwide: ¥0

※Additional shipping fees may apply for remote islands and certain areas.

※If additional shipping fees are required, we will ship the item only after receiving your confirmation. Shipping fees will not be added at the time of order. We will notify you of the amount in our order confirmation email. Please review this and, if you agree, contact us via email or phone. ※All prices displayed include consumption tax (tax-inclusive prices). ※Bank transfer fees are generally the customer's responsibility. Additional fees may apply depending on your selected payment method.

・Bank Transfer

・Convenience Store Payment

・Card Payment (VISA/MASTER/AMEX/JCB/Diners Club)

※We accept PayPay, Amazon Pay, Rakuten Pay, au PAY, and Paidy (post-payment). Please choose the method that best suits your needs.

※Please note: If you select ‘Prepayment’ via bank transfer, your order will be canceled if payment is not confirmed within 14 days.

＜Regarding Delivery Times＞

Items in stock at our store will be shipped within 1 to 5 business days after your order is placed (or after payment is processed for prepaid orders). Items awaiting arrival will be shipped within 1 to 5 business days after they arrive.

Items requiring manufacturer order or direct shipment from the manufacturer may take 14 days or longer for delivery.

※Delivery times may be longer depending on the shipping region and item (such as large items).

To deliver orders more quickly and enhance customer satisfaction, we now ship on weekends and holidays.

(※Note: Some items, such as extra-large products, manufacturer direct shipments, and manufacturer order items, are excluded from weekend/holiday shipping.)

Please check the delivery timeframe displayed in the shopping cart for each item.

【Specifying Delivery Dates】

For items in stock at our store, you can specify a delivery date. Please check the stock status listed for each product and color.

Please specify your delivery date on the screen before finalizing your order during the checkout process.

※For the following items, we may be unable to accommodate delivery date requests. In such cases, we will contact you via the order confirmation email. Please check your email.

・Items awaiting arrival

・Items ordered directly from the manufacturer

・Items shipped directly from the manufacturer

If you have any special requests, please use the [Remarks] field on the screen before finalizing your order. We will do our best to accommodate them.

While we may not always be able to meet your request, we will notify you via our order confirmation email. Please be sure to check it.

【About Time Specifications】

※For large items such as beds, sofas, and assembled dish cabinets,

due to circumstances with the shipping company, we may not be able to accept date or time specifications.

In such cases, after we arrange the delivery, the shipping company may call you to coordinate a delivery date.

We apologize for the inconvenience and appreciate your cooperation.

※If you are unsure whether an item is large, please inquire beforehand.

※For manufacturer-stocked items, if the manufacturer is out of stock, you may need to wait until the next shipment arrives.

In such cases, we will notify you via our order confirmation email. Please be sure to check it.

Customers in a hurry should inquire beforehand.

※Delivery delays may occur due to unforeseen circumstances such as container delays or manufacturing process delays.

In such cases, we will notify you via email. Please check your email.

(We sincerely apologize, but we are unable to provide compensation for delivery delays. We appreciate your understanding in advance.)

【Return Period and Conditions】

■Regarding Exchanges

If the product arrives damaged, soiled, or defective (e.g., initial malfunction preventing operation or assembly), please contact us within one week of delivery.

※Returns and exchanges are not accepted except for reasons attributable to us, such as our shipping error or defective product.

We will cover the cost of the replacement item and shipping. However, as shipping is handled by an external carrier, we cannot assist with removing the defective item from your location, transporting it, or installing/assembling the replacement item. We appreciate your understanding and cooperation.

※ We cannot compensate for any secondary damages caused by product defects.

※ If we cannot provide a replacement item (e.g., for one-of-a-kind items or sold-out products), we may issue a refund instead.

■Cases Where Returns and Exchanges Are Not Accepted

Returns and exchanges are not accepted in the following cases:

【1】When the reason for return/exchange is due to customer preference

Returns based on reasons such as ordering errors, differing expectations (e.g., feel/appearance), or size not fitting the room are not accepted under any circumstances.

Additionally, differences in color or material texture due to customer monitor settings are also not grounds for return or exchange.

【2】When the reason for return/exchange provided is inherent to the product's characteristics

・For furniture, areas not finished for appearance (such as backs, bases, drawer interiors, undersides, or undersides of tabletops) are primarily designed for strength. Seams in plywood, repair marks, or variations in plywood color may be visible.

・All products, including those made with wood, animal hair bedding, or dyed items, may have a natural material-specific odor.

・There may be a few millimeters of difference between the delivered product and the stated dimensions.

・Products delivered in compressed packaging may take time to return to their original size.

・Products using fabric may have thread seams or slight fraying, but this does not indicate a quality issue.

(Excluding cases where the product is damaged upon initial receipt, has stains, or shows excessive sewing defects)

・Some products use natural materials or dyes, which may act as allergens (causing allergic reactions) for certain customers.

We cannot accept returns based on this reason. Please confirm and understand this fully before placing your order.

Beyond the points listed above, we may also decline returns or exchanges if we determine the issue stems from inherent product characteristics.

We appreciate your understanding in advance.

​

【３】When the product itself is not defective

As all products are shipped via general cargo routes, outer packaging such as boxes or bags may become torn or crushed during consolidation with other shipments or during transport to our store for imported items. However, if the product itself is not damaged, it is not eligible for return or exchange.

【4】When Defects Occur Due to Unintended Use

If defects occur due to use in environments with unspecified users, exceeding the weight capacity, or usage frequency exceeding the intended scope, returns or exchanges will not be accepted.

Additionally, requests for returns or exchanges not covered above may also be declined if our store deems them unreasonable.

【Return Shipping Costs】

Customers are responsible for return shipping costs for returns due to customer preference. We will cover shipping costs for exchanges due to defective products or incorrect items shipped.

【Defective Products】

If you receive a defective product, please contact us via email or phone.

Return Period:

For initial defects, please contact us within one week of product arrival. The warranty period for products not specifically noted on the page is one year.