Cancellations Due to Customer Circumstances

 

We cannot accept cancellations or changes to orders after the delivery date has been confirmed (after the delivery date confirmation email has been sent).

Please be aware of this in advance.

 

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Customer-Initiated Refunds

 

Our store does not accept refunds requested by customers.

Note: Please request a refund via phone or email.

 

 

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Customer-Initiated Exchanges

 

Our store does not accept exchanges requested by customers.

Note: We may be unable to accommodate exchanges (e.g., if the same item is unavailable). In such cases, please accept a refund instead.

 

 

 

Refunds Due to Product Defects

 

We will issue refunds if the following conditions are met.

 

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Conditions for Refunds

We will generally only process refunds for items contacted about via phone or email within the specified period, regardless of whether the product has been used.

 

Eligibility Period

Requests must be made within 7 days of product arrival.

 

Refund Amount

Full product price

 

Return Shipping Cost

Covered by the store

 

Note

Please request a refund via phone or email.

 

 

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Conditions for Exchange

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Regardless of whether the product has been used, we will generally only process exchanges for items for which we are contacted by phone or email within the applicable period.

 

Applicable Period

If contact is made within 7 days of product arrival

 

Return Shipping Cost

Covered by the store

 

Replacement Shipping Cost

Covered by the store

 

Notes

We may be unable to process an exchange if, for example, the same product is unavailable. In such cases, please understand that a refund will be issued instead.